Frequently Asked Questions
How can I contact Magnum Boot customer service?
You can contact us via e-mail through the form found on our Contact Us page. If you wish to contact us through standard mail, plese use the infromation below.
Magnum Boot USA Customer Service
4801 Stoddard Road
Modesto, CA 95356
1-800-521-1698
info@magnumboots.com
How can I make a return or exchange?
This information is available on our Return Policy page, found here.
What is Magnum Boot's warranty policy, and how does it work?
Hi-Tec (Magnum's parent company) guarantees footwear against manufacturer’s defects for 90 days from the date of purchase. Products are not warrantied against wear-and-tear. If you purchased your footwear from www.MagnumBootstore.com , call Customer Service at 1-800-521-1698 for assistance. If you purchased your footwear from an Authorized Magnum Boot Dealer, return your boots with receipt to the dealer where you purchased them. All warranty replacements are contingent upon approval by Hi-Tec Sports USA. If a product is deemed not defective, it will be returned to the customer.
How can I find a store near me?
Find an authorized Magnum Boot dealer near you by visiting the Find A Dealer page at www.magnumboots.com and typing in your zip code. Further information is available on our Store Locations page, found here.
How can I waterproof my boots?
The best way to protect your feet from the rain and other elements is to select a waterproof boot. However, should you wish to waterproof your non-waterproof boots, we recommend water-based sealants, since they do not break down glue or stitching, and they maintain the breathable nature of our footwear. Silicon-based products can cause delamination of glues and create a seal on your boots that can restrict breathability. Due to the risks associated with applying sealants to footwear, waterproofing your boots effectively voids the warranty.
Why can't I find a specific style, size or product category on your website?
Here are the possible reasons for your difficulty locating a specific style of footwear on our website:
- The style is no longer produced
- It is a special-make-up style that is sold exclusively by a specific retailer
- The style or size is currently produced, but is temporarily out of stock
- The style is being produced; however it was not selected as a style to be displayed on our website
How do Unisex sizes work?
Though most of our styles are offered specifically for men’s and women’s sizes, some select styles are offered in “Unisex” sizes. Your unisex size is the equivalent to your size in men’s footwear. Women should subtract 2 sizes from their shoe size to determine their unisex size.
Can I request a Magnum Boot catalog?
Unfortunately we do not provide catalogs to consumers, but you can find all our latest products at www.magnumboots.com.